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To Improve Services for Customers |
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RPX Launches Its Newest SMS Pick Up & Tracking
and Website Enhancement 
Jakarta, 31 January 2008- In order to fulfill the people’s need for fast and practical services, RPX Group makes a breakthrough by launching its newest services for its customers, namely the SMS Pick Up & Tracking, and its newest Website (www.rpxholding.com), which is more interactive and supportive to help users access the RPX services.
The SMS Pick Up service enables customers to apply by SMS to RPX to collect the goods to be shipped, while the SMS Tracking enables customers to trace shipment status of their packages by SMS. |
 Mas Wigrantoro Roes Setiyadi, chairman of the Indonesian Telematics Society (MASTEL), says, “Postal service and logistics are network businesses, like transportation and communication, which have special characteristics, such as timeliness, integrity, cost-effective, transparency, tracking and traceability. A company’s information technology is one factor, among others, that ensures business runs smoothly, as well as determinant of its competitive advantage as IT considerably helps create customer satisfaction. But everyone can have IT, so it is not everything unless it is placed in the context of dynamic and adaptive-to-change interrelation with business strategy. In other words, IT has to be part of the bigger picture which is strategy.”
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M. Kadrial, Vice President for Operations and Customer Service of RPX Group, says, “In order to compete in the technology-intensive modern era, the support of sophisticated and user-friendly information technology (TI) is required by many companies, particularly those dealing in services. Therefore, RPX Group has made the access easier for its customers to obtain its services by presenting the SMS Pick Up and SMS Tracking and renewing its website by adding several newest service features. We do all of these to improve our services for the customers because customer satisfaction is our investment.”
Hasto Baskoro, Senior Manager of IT Head Department of RPX Group says, “The SMS Pick Up and Tracking are created to enable customers to access easily RPX services from anywhere at anytime. By these services, customers can economize on time, energy and cost. The pick up and tracking services are also accessible through our newest website: www.rpxholding.com. The SMS Pick Up service can be accessed by typing PICK(space) ACCOUNT No(space)NAME, whereas the SMS Tracking service can be accessed by typing STAT(space)AWB NO. Both should be sent to number 0811-1111-779 (RPX).” |
| RPX new website displays new features, such as Pickup Request, Forum, HR Online, and Clearance Tracking, each of which is designed to help users access the RPX services easily (user friendly). RPX Pick Up & Tracking SMS services and its new website are accessible as of today, 31 January 2008. |
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